PEC Management & Protocol Governance

Docsweb PEC Management & Protocol Governance is the solution that enables organisations to manage the entire lifecycle of Certified Email (PEC). It is designed both for companies that use PEC as a communication tool and for those that rely on it as a business-critical instrument.

The platform allows centralised PEC management through a wide range of functionalities: from inbound, outbound and internal protocol registration to assignment workflows; from PEC tracking to deadline management and compliant digital preservation.

The solution supports the following phases:

• PEC download
• Sorting and assignment to the relevant department
• Case handling (acceptance/rejection)
• Management and monitoring of PEC status
• Archiving and compliant storage with historical retrieval capabilities

Docsweb PEC Management & Protocol Governance features a fully customisable dashboard, adaptable to the specific needs of each user or working group.

Through AI integration, Docsweb PEC Management & Protocol Governance introduces an advanced level of intelligent automation in the management of Certified Email.

Artificial Intelligence enables automated PEC sorting through configurable rules based on the analysis of specific message fields and content, including:

• Sender
• Recipient
• Email subject
• Message body
• Attachments (PDF, TIFF, JPG, DOC, XLS, including ZIP-compressed files)
• Text extracted from attachments

This approach significantly reduces processing times, minimises manual errors and enhances overall operational efficiency.